We want you to love your Tap N Rate products! If you’re not fully satisfied, we’re here to help.

14-Day Return Policy

You have 14 days from the date of delivery to request a return on eligible items.

Eligibility for Returns

To qualify for a return:

• The item must be unused and in the same condition as received

• It must be in the original packaging

• You must provide a receipt or proof of purchase

Returns are not accepted on custom-designed or engraved products unless there’s a manufacturing defect or error on our part.

How to Start a Return

Email us at info@tapnrate.com.au with your order number and reason for return. We’ll guide you through the next steps and provide the return address.

Please note:

• Customers are responsible for return shipping unless the item is defective

• We recommend using a trackable shipping service for your return

• Items sent without prior return approval will not be accepted

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately. We’ll make it right.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at info@tapnrate.com.au.